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Warranty Conditions

The warranty for products depends on the specific manufacturer.

The products presented in the catalog have a warranty of at least 1 year, subject to careful and proper use, unless otherwise indicated.


Filing a complaint

Before submitting a complaint, please read the instructions for the correct execution of the appeal:
Receipt of Goods and Claim of Goods (PDF)


Deadlines for filing complaints

  • Applications for open (external) damage are accepted within 7 calendar days from the date of receipt of the goods.
  • Applications for hidden damage (internal) – within 10 calendar days after receipt.

Each situation is considered individually. We reserve the right to request additional information or materials necessary to process the complaint.