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Warranty Terms

The warranty for products depends on the specific manufacturer.
The goods presented in the catalog are guaranteed for at least 1 year, provided they are used with care and in the proper manner, unless otherwise specified.

Submitting a Claim

Before submitting a complaint, please read the instructions for correctly filing a claim:
Receipt of Goods and Claim of Goods (PDF)

Complaint Submission Deadlines

• Visible damage (external): must be reported within 7 calendar days of receiving the goods.
• Hidden damage: must be reported within 10 calendar days of receipt.

Each case is reviewed individually.
We reserve the right to request additional information or supporting materials necessary for claim evaluation.